I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. Customer service all the way to your seat, 2000-2022 StubHub. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Did you think about anybody besides yourself? Worst Ever. my bank says 10+ days to get a decision if they will return my money. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. You cant change your TOS after purchase. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I will NEVER use stubhub again! You can view that credit in your StubHub wallet on the website if you're not able to track down that email.
StubHub refunds: How to get cash instead of credit for events | khou.com When we bought these tickets, we had jobs and splurged for a night out. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. StubHub is taking a lot heat over the policy. what should I do? I would not take a.) I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. No Refund Policy? For sure I can warn any one who is going to use this service. Never use stubhub again. Other sellers may take a case-by-case policy. I called customer service right away, but they denied a refund. Did you find it helpful? I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. We're not refunding money at this point,'" Cormier said. It has been awhile since I made the phone call to initiate a refund. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. I was able to receive a refund but we all know that does not help. Needless to say, I received a full refund.
COVID refunds: Wisconsin, StubHub settlement reached - WITI >> I PURCHASED TWO TICKETS FOR $390. I purchased tickets to the Olympic gymnastics trials in January 2020. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Stubhub does not accept returns and does not have a return policy. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. How long until my credit card is credited back? I should be given a refund! They still charged me fully for a canceled ticket transaction. Site says venue will honor original ticket but when i click on view tickets nothing there! I called immediately but received the same reply, "No refunds!" As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. So now the tickets will not arrive in time for my event. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. I'm not paying $176 when stub hub messed up my order. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. StubHub updated their policy today.
StubHub Refund Policy Change May Run Afoul of Massachusetts Law YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! This is ridiculous never using them again. The parking pass was sent to me with in 5 mins. No where did it say there is 15% charge. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. You will receive an email with instructions on how to receive your refund. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Horrible return policy, will never use stubhub again!!!! I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. They said the money had already gone to the seller which is pure BS. People have to make mistakes all the time and this was a mistake. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. I have been attempting to contact you several times regarding ticket order #553613638. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. Receive a full refund of your purchase 2. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com For most current purchase, the tickets were not actually available. If you want your refunds, go through your credit card companies or banks. This will now be our default option in Canada and in the US.
As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. I did receive an email through stub hub that said my tickets were transferred to the buyer only for COVID to hit and it became a mobile transfer. I don't have "proof" because stub hub transferred these tickets and took my access away from them. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. You still ended up with my money, and I never received any value for that. The refund will typically process within 5 to 8 business days. Even talked to their top customer service expert who was an absolutely useless subhuman monster. i am not interested in a credit that expires so therefore am requesting my full refund. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina I wish I found this website earlier. A StubHub employee via phone assisted in returning the ticket to my account. I would like my money back due to a postpond concert hours before the concert. Should have checked this site first. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. I notified a chat type person immediately to tell her I made a mistake. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Can you explain to me how I can still use the credit that I was issued? If I had purchased elsewhere I would have received a full refund!
More than 8K Coloradans to receive refund from StubHub - FOX31 Denver I do not want someone to buy my tickets without the same disclosure available. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. What if I never got either?
StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. GIVE ME MY MONEY. StubHub changed its fine print on March 25, offering most customers just a credit. On Feb. 26, StubHub's general counsel was hailing the company's . Otherwise you will receive a voucher for 120% of your purchase price. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. Purchased 3 tickets in February to a Foo Fighters concert that was supposed to take place in May. Decide on a ticket price and how you will be repaid. I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). A total ripoff! So is Amazon, but they can cancel orders and issue refunds. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner.
ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community How Can I Request a Refund for a StubHub Ticket? i have attached the information from the venue. At the event, tickets were discovered to be invalid. But by the end of March, refunds were suddenly gone. We are changing the way you register and sign-in to the StubHub Community. The cookie is used to store the user consent for the cookies in the category "Other. We wasted our night , took off of work and lost our ticket money. Crooks. My order for $402.19. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. Too many other competitors out there doing it differently. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". I ordered the tickets less than an hour ago. I hope we can get refunded. For $2400 this is pure BS and will not stand. The cookies is used to store the user consent for the cookies in the category "Necessary". However, StubHub offers a refund. Hi, @Fatsuma! StubHub is a ticket resale and exchange service. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. We waited two hours until they decided to open the door again. to see the game on TV? After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. This is an essential cookie for the website live chat box to function properly. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money.
Ticket buyers and sellers say StubHub owes them after - Marketplace Email is another option for requesting a refund. Massachusetts has clear rules on returns and refunds. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card.
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